Troubleshooting a Missing Field

Quick checks

• Try the same page in a different role or ask an admin to verify your role
• Confirm whether the field is Required. Required fields are always visible
• Check if the field appears for an admin with settings access to rule out data issues

What to tell your admin

Share these details to speed up resolution:

• URL of the page where the field is missing
• Field name you expected to see
• Your current role
• Whether it’s missing on details, overviews, exports, or import templates

Expected behavior by design

• Hidden fields will not appear on detail or overview pages for restricted roles
• Hidden fields are excluded from exports run by restricted roles

Still need help?

• Ask your admin to review Settings → Fields → select the field → “Hide field for”
• If visibility is correct but behavior seems off, provide screenshots to your admin or reach out to success@cheqroom.com