Troubleshooting Data Export Delivery Issues

Why aren't my export links arriving by email?

If your export email is delayed or not arriving, first check your inbox and spam folder, then resend the export. Also confirm that Cheqroom is whitelisted for your email account and that you receive other Cheqroom emails normally.

What should I check first?

Start with the simplest checks:

1. Review your inbox.
2. Check your spam or junk folder.
3. Re-send the export.
4. Confirm that Cheqroom is whitelisted for your email address.
5. Check whether other Cheqroom emails are arriving as expected.

What if the export still hasn't arrived?

If the export still does not arrive after waiting, try the export again later. In some cases, the issue resolves after a delay and the export link is delivered successfully on a later attempt.

What if no error appears during export?

If there are no error messages or pop-ups during export, but the email link still does not arrive, continue with the checks above and verify whether the same issue affects other users at the same time.