Updating your credit card or billing information

Managing Your Billing Information and Invoices

At Cheqroom, we strive to make account management as seamless as possible. We understand that being able to update your payment details independently is a high priority for our users.

Currently, the option to update billing information directly within the Cheqroom app is unavailable. We sincerely apologize for the friction this may cause and appreciate your patience as we work toward a more automated solution. While we do not have a specific release date (ETA) for this feature, our team is committed to assisting you manually in the meantime.

How to Update Your Billing Details

If you need to update your credit card information, change billing addresses, or request invoices, please email our Billing Team directly at: billing@cheqroom.com. Reaching out directly to our specialists ensures your sensitive information is handled by the right team immediately. Please also make sure to provide the following information: 

• Provide Your Account Details: When contacting billing, include your workspace ID and any other relevant information that can help us assist you more effectively. To expedite your request, you may also want to include any change in payment details or billing contact. 
  
  

What our Billing Team can help with:

• Updating or replacing a credit card on file.

• Changing the billing contact or company address.

• Providing copies of past or current invoices.

• Addressing any subscription-related inquiries.