Updating your credit card or billing information

Managing Your Billing Information and Invoices

To manage your billing information or request invoices in Cheqroom, email the billing team at billing@cheqroom.com. Self-service billing updates are not yet available for accounts directly within the app. The billing team will assist you with payment details, invoices, and subscription changes.

How do I update my billing details?

If you need to update your credit card information, change billing addresses, or request invoices, please email our Billing Team directly at: billing@cheqroom.com. Include the following information in your email:  

1. Your workspace ID (found in Cheqroom under Settings > General > Workspace ID).
2. A description of the specific change you are requesting, such as updated payment details or a new billing contact.
3. After sending your email, expect a reply from the billing team confirming receipt and any additional steps needed to complete your request.

What can the billing team help with?

• Updating or replacing a credit card on file.

• Changing the billing contact or company address.

• Providing copies of past or current invoices.

• Addressing any subscription-related inquiries.