Updating your credit card or billing information

Managing Your Billing Information and Invoices

At Cheqroom, we strive to make account management as seamless as possible. We understand that being able to update your payment details independently is a high priority for our users.

At this time, self-service billing updates may not be available directly within the Cheqroom app for all accounts. We know that's not ideal, and we're actively working toward a more self-serve solution. A specific release date is not yet confirmed — reach out using the steps below and the billing team will assist you.

How do I update my billing details?

If you need to update your credit card information, change billing addresses, or request invoices, please email our Billing Team directly at: billing@cheqroom.com. Reaching out directly to our specialists ensures your sensitive information is handled by the right team immediately. Please also make sure to provide the following information: 

• Provide Your Account Details: Include your workspace ID (found in Cheqroom under Settings > Account or Workspace) and the specific change you are requesting, such as updated payment details or a new billing contact. 
  
  

What can the billing team help with?

• Updating or replacing a credit card on file.

• Changing the billing contact or company address.

• Providing copies of past or current invoices.

• Addressing any subscription-related inquiries.