What to Do if Your RFID Scanner Isn't Connecting to Cheqroom

Is your RFID scanner not connecting to Cheqroom? Here's a quick guide to getting it up and running.

• Check Bluetooth Connection: Confirm your scanner is paired via Bluetooth by opening your device's Bluetooth settings. If it appears paired but unresponsive, unpair the device, turn Bluetooth off and back on, then re-pair the scanner.
• Update the Cheqroom App: Ensure you have the latest version of the Cheqroom app installed. You can update it via the App Store (iOS) or Google Play Store (Android). App updates frequently include bug fixes and hardware compatibility improvements.
• Restart Everything: Restart both your mobile device and the RFID scanner. This clears temporary glitches and re-establishes a stable connection.
• Test with Another Device: If the problem persists, try connecting the scanner to a different phone or tablet. If it works on another device, the issue is likely with your original device's settings or hardware. If it doesn't, the scanner itself may be the problem.
• Contact Us: If you've tried all the steps above and your scanner still isn't connecting, contact our support team at success@cheqroom.com. To help us resolve your issue faster, please include the following in your message:
  
  • Scanner model
  • Device make, model, and OS version
  • A description of the issue and the steps you've already tried