What to Do if Your RFID Scanner Isn't Connecting to Cheqroom

Is your RFID scanner not connecting to Cheqroom? Here's a quick guide to getting it up and running.

• Check Bluetooth Connection: Ensure your scanner is properly paired via Bluetooth. Go to your device's settings to confirm it's connected, or try un-pairing and re-pairing it.
• Update the Cheqroom App: Make sure you're running the latest version of the Cheqroom app. Software updates often include bug fixes and improvements for hardware compatibility.
• Restart Everything: The classic tech support advice works for a reason! Try restarting both your mobile device and the RFID scanner. This can clear up temporary glitches and re-establish a stable connection.
• Test with Another Device: If the problem persists, try connecting the scanner to a different phone or tablet. If it works on another device, the issue is likely with your original device's settings or hardware. If it doesn't, the scanner itself may be the problem.
• Contact Us: If you've tried all the steps above and your scanner still isn't connecting, please reach out to us at success@cheqroom.com. Provide us with the scanner's model, your device information, and a description of the issue.