Why Can’t I Log in to My Cheqroom Account?

If you can't log into your Cheqroom account, one of the following reasons may be causing the issue. Work through each section below to resolve your login problem.  

 Cheqroom requires you to enter an authentication code before signing in. This code is sent to your email address. If you are having trouble receiving it, check your spam or junk folder. If you find it there, mark our emails as safe to prevent this from happening in the future. 

You don't have an active Cheqroom user

You have not accepted the invitation

To log in to Cheqroom for the first time, you must accept the invitation sent to your email and set a password. Until you complete this step, you will not receive the authentication email. If you can't find the invitation, check your spam or junk folder or ask your administrator to resend it.

Your user is expired or archived

An administrator can deactivate or archive your access. If your account is expired or archived, you will not receive the authentication email and will not be able to sign in. To resolve this, contact your administrator so they can reactivate your account and restore your access to Cheqroom.

Still not receiving the authentication email?

Your email service may be delaying Cheqroom's emails through a process called greylisting. To fix this, whitelist the IP addresses used by Cheqroom's email service so our emails are always delivered on time. Contact our support team at support@cheqroom.com or visit our help documentation for the specific list of IP addresses to whitelist.
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ℹ️ What is greylisting? Greylisting is an email defense technique that protects users against spam. It works by temporarily rejecting emails from unknown senders. After a short delay, the sending server retries automatically and the email will appear in your inbox.

Known email services that may delay Cheqroom's verification emails via greylisting:

• Mimecast

• SmarterMail

• SpamExperts

   

Wrong password

An incorrect password is the most common reason you can't log in to your account. Passwords are case-sensitive, so make sure Caps Lock is off and double-check for typos before clicking Sign in.  

If you're still unable to log in, try and reset your password.